FAQ end users Sinque

The App

The app crashes during a measurement.


When you see the image below, you don't have an internet connection. Make sure you are connected to the internet and try again. data:image/gif;base64,R0lGODlhAQABAPABAP///wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw==







2020/08




Why can't you choose which pants you are wearing but only shoes and shirts?


We know that the less you have to choose the easier you can do the measurement. We learned that the type of top-clothing and footwear are a sufficiently reliable indication of the weight correction that should be applied. 2020/08




When I do a measurement, I see the same screen for a couple of seconds. Is this normal?


When you do a measurement you see a screen that looks the same but it is different. Look below at these pictures. They look the same but they have a different text on top. The app is processing your measurement. 2020/08




How can I enable push notifications for iOS?


In case you use an iPhone follow the steps below to enable push notifications. 1. Go to your phone settings 2. Go to notifications 3. Search for Sinque and click on it 4. Allow push notifications for this app You enabled push notifications. You will get a message when there is new information available in the app while you don't use the app 2020/08




How can I enable push notifications for Android?


In case you use an Android phone follow the steps below to enable push notifications. 1. Go to your phone settings 2. Go to Apps 3. Search for Sinque and click on it 4. Allow push notifications for this app You enabled push notifications. You will get a message when there is new information available in the app while you don't use the app 2020/08





The Home Monitor

I use the Home Monitor with several people. Weighing does not work for everyone.


The Home Monitor can perfectly be used by more people. Weighing too fast in succession can give an error message. Allow at least 1 minute between the different weighings. 2020/08




I use the Home Monitor but it seems like it is not displaying my weight correctly.


The Home Monitor needs a solid surface and does not work properly when placed on carpets, for example. 2020/08




How do I use the Home Monitor?


Open the compartment on the back of your monitor and insert the batteries ( 4x AAA). Make sure you place them correctly. Switch on the bluetooth on your phone. Pairing with the monitor is not necessary. Make sure your monitor is on a hard surface. Now your monitor is ready to use! 2020/08




How can I do my first measurement?


  1. Open the app
  2. Click on the blue button “new measurement” on top of the screen
  3. Step on the monitor and wait till the three red rings appear
  4. Click on “I’m on the monitor”
  5. Select what you are wearing today
  6. Confirm by clicking on “That’s me”
You’re measurement is completed! 2020/08




My measurement failed. What do I have to do?


Sometimes your measurement may fail. Then wait a moment and try again. Make sure that your bluetooth is turned on and that you have an internet connection. If this problem persists please contact us. 2020/08





The onboarding

What is the onboarding?


The first two weeks of using Sinque the weight trend isn’t shown. First Sinque learns your weight flucuations.

2020/08




How many times do I need to step on the monitor during the onboarding ?


During onboarding it is important to step on the Home Monitor each day. More than once a day is even better. The more information Sinque collects, the better Sinque gets to know your weight trend and the better Sinque can predict your future weight trend.

2020/08




Why is the onboarding important?


The purpose of the onboarding is to get to know your weight fluctations in order to more accurately determine your weight trend. 2020/08




Do I have to step every day on the monitor when I finished the onboarding process?


Yes, to get a correct weight trend prediction it's important to step on the monitor every day, even after the onboarding process. August 2020




I couldn't weight myself for a couple of days during the onboarding process? Do I have to start over again?


It is not necessary, just complete the onboarding. The Sinque dial may appear after two weeks because you have too few measurements. That's okay. More measurements are required. You can continue to do this and when there are enough measurements you will be able to see your weight trend. August 2020




When can I see my weight trend?


You can see your weight trend on day 15 providing there are sufficient weighings. When you open the app, the Sinque Dial will tell you if you will gain, lose or maintain weight. 2020/08




I finished the onboarding but I can't see my weight trend.


Sometimes there are insufficient measurements after the two weeks so that you cannot see your weight trend yet. That's okay. Some more measurements are needed. You can just do these more measurements. August 2020





Working with professional

Can I use Sinque stand-alone or do I need to work together with a health professional.


You can buy the Home Monitor and use Sinque stand-alone. Although we strongly recommend you to use Sinque together with a (Health) professional to avoid only achieving short term gains and to and achieve better and more durable results. 2020/08




Can my healthprofessional see my progress?


For your peace of mind :

Your health professional can't see your progress.Only after you signed a separate agreement your profess information will be shared with your Health professional.
2020/08




Can my health professional see my personal information?


For your peace of mind : Your health professional cannot see your personal information. This is only possible if you have agreed this together in advance. 2020/08




Is there a list of professionals who work with Sinque?


Please contact us. 2020/08





Sinque

What is Sinque  ?


Sinque is a stressfree sulution fort he monitoring of your health : Your weight.




Who are we ?


Sinque is a health company. We are active in multiple countries. Today we are located in the Netherlands, Brazil an in the USA.

Read more about our founders at www.easyway2health.com

2020/08




Who has access to the information about my progress ?


Without your authorization no one has acces to the information regarding your progress. Health professionals can after you authorized them explicitly (A seperate agreement) recieve a report about your weight trend. 2020/08




Who can see my contact details ?


Your contact details are stored at a different location than your weight trend data. We treat your contact details with the greatest care. Find more infomation about this in our privacy statement at www.sinque.co/terms-conditions

2020/08





Messages

What is a "For You" message?


You find the "For you" messages in the top left corner in the app. (The light bulb).
A "For you" message is displayed in case it is recieved while you are using the app. "For you" messages that you didn't receive while using the app will be sent twice a day by means of a push notification. 2020/08




Who sends these "For You" messages?


These messages are by Sinque or by the owner of the group you are a member of. This can be your health professional or for example someone that coordinates your company group. 2020/08




Are these "For You" messages only send to me?


For your peace of mind : "For You" messages cannot be sent to specific members. They are always directed to multiple people within the group or subgroup you are a member of. Messages from Sinque are usually directed to anyone who uses Sinque. 2020/08




Will I be notified every time a new message is available?


Life is already busy with social media, right ? In case you choose to keep our app closed we will only notify you twice a day that new "For you" messages are available even if more are sent. 2020/08




Can I delete "For You" messages?


You cannot delete a message. These messages have a start and end date that you can see them. When this end date is reached, the message will be automatically disappear. 2020/08