FAQ end users Sinque
The app crashes during a measurement.
Why can't you choose which pants you are wearing but only shoes and shirts?
We know that the less you have to choose the easier you can do the measurement. We learned that the type of top-clothing and footwear are a sufficiently reliable indication of the weight correction that should be applied.
When I do a measurement, I see the same screen for a couple of seconds. Is this normal?
When you do a measurement you see a screen that looks the same but it is different. Look below at these pictures. They look the same but they have a different text on top. The app is processing your measurement.
How can I enable push notifications for iOS?
In case you use an iPhone follow the steps below to enable push notifications.
How can I enable push notifications for Android?
The Home Monitor
I use the Home Monitor with several people. Weighing does not work for everyone.
The Home Monitor can perfectly be used by more people. Weighing too fast in succession can give an error message. Allow at least 1 minute between the different weighings.
I use the Home Monitor but it seems like it is not displaying my weight correctly.
The Home Monitor needs a solid surface and does not work properly when placed on carpets, for example.
How do I use the Home Monitor?
How can I do my first measurement?
- Open the app
Click on the blue button “new measurement” on top of the screen
Step on the monitor and wait till the three red rings appear
Click on “I’m on the monitor”
Select what you are wearing today
Confirm by clicking on “That’s me”
My measurement failed. What do I have to do?
Sometimes your measurement may fail. Then wait a moment and try again. Make sure that your bluetooth is turned on and that you have an internet connection.
What is the onboarding?
The first two weeks of using Sinque the weight trend isn’t shown. First Sinque learns your weight flucuations.
How many times do I need to step on the monitor during the onboarding ?
During onboarding it is important to step on the Home Monitor each day. More than once a day is even better. The more information Sinque collects, the better Sinque gets to know your weight trend and the better Sinque can predict your future weight trend.
Why is the onboarding important?
Do I have to step every day on the monitor when I finished the onboarding process?
Yes, to get a correct weight trend prediction it's important to step on the monitor every day, even after the onboarding process.
I couldn't weight myself for a couple of days during the onboarding process? Do I have to start over again?
When can I see my weight trend?
You can see your weight trend on day 15 providing there are sufficient weighings. When you open the app, the Sinque Dial will tell you if you will gain, lose or maintain weight.
I finished the onboarding but I can't see my weight trend.
Sometimes there are insufficient measurements after the two weeks so that you cannot see your weight trend yet. That's okay. Some more measurements are needed. You can just do these more measurements.
Working with professional
Can I use Sinque stand-alone or do I need to work together with a health professional.
You can buy the Home Monitor and use Sinque stand-alone. Although we strongly recommend you to use Sinque together with a (Health) professional to avoid only achieving short term gains and to and achieve better and more durable results.
Can my healthprofessional see my progress?
Your health professional can't see your progress.Only after you signed a separate agreement your profess information will be shared with your Health professional.
Can my health professional see my personal information?
Is there a list of professionals who work with Sinque?
Please contact us.
What is Sinque ?
Sinque is a stressfree sulution fort he monitoring of your health : Your weight.
Who are we ?
Sinque is a health company. We are active in multiple countries. Today we are located in the Netherlands, Brazil an in the USA.
Read more about our founders at www.easyway2health.com
Who has access to the information about my progress ?
Who can see my contact details ?
Your contact details are stored at a different location than your weight trend data. We treat your contact details with the greatest care. Find more infomation about this in our privacy statement at www.sinque.co/terms-conditions
What is a "For You" message?
You find the "For you" messages in the top left corner in the app. (The light bulb).
Who sends these "For You" messages?
Are these "For You" messages only send to me?
For your peace of mind :