FAQ end users Sinque
The app crashes during a measurement.
Why can't you choose which pants you are wearing but only shoes and shirts?
We know that the less you have to choose the easier you can do the measurement. We learned that the type of top-clothing and footwear are a sufficiently reliable indication of the weight correction that should be applied.
When I do a measurement, I see the same screen for a couple of seconds. Is this normal?
When you do a measurement you see a screen that looks the same but it is different. Look below at these pictures. They look the same but they have a different text on top. The app is processing your measurement.
Is the Sinque app available for iOS ?
Yes! Just go to the following link to download the app.
Is the Sinque app available for Android ?
Yes! Just go to the following link to download the app.
Can I get Push notifications within the App ?
Push notifcations are available from Sinque version 3.0
I stepped on the scale but it seems to freeze
In our app, one screen isn't perfect. It shows up when you step on the scale and start a new measurement. The solution is to step of- and on the scale again.
The app says 'Use Sinque 4 days a week'. Can I use it more than 4 times a week?
Yes of course! The more measurements you complete the better to get a reliable weighttrend. You can measure yourself as much as you like but at least 4 times a week.
I forgot my password. Can I reset my password and make a new one?
If you forgot your password you can ask for a new one. Click on log in if you open the app and click on forgot password. Fill in you email address and an email wil be send where you can reset your password.
I don't know my groupname. What should I do?
If your don't which group to join you can join the group "individual user (English)". Later you can pick your group via the settings screen.
My phone broke. I can't weigh myself for the moment. Do I lose my weighing information?
The measurements you did were saved in your profile. As soon as you log in on another device with your account your measurements will be available.
It seems my app crashes during a measurement. What do I have to do?
Make sure your bluetooth is turned on (On Android also your location needs to be enabled) and you have an internetconnection and try again.
Can I change my password at all times?
Yes you can change your password easily in the settings screen. Choose a password that contains at least 6 characters.
I reached my goal. Is it possible to change my goal?
Congratulations! Yes of course you can change your goal. Go to the settings screen (yellow button in the right top corner) and change your goal. Don't forget to save your settings.
An internal error occured. What should I do?
That's annoying. Log out and log in again and repeat your actions.
I haven' used the app for a long time. The dial is not visible anymore. Is this normal?
Yes this is normal. When you don't use the app for a long time, it has no measurements to predict your future weighttrend. This is why you can't see the dial. Perform a measurement and you can see the dial again.
The Home Monitor
I use the Home Monitor with several people. Weighing does not work for everyone.
The Home Monitor can perfectly be used by more people. Weighing too fast in succession can give an error message. Allow at least 1 minute between the different weighings.
I use the Home Monitor but it seems like it is not displaying my weight correctly.
The Home Monitor needs a solid surface and does not work properly when placed on carpets, for example.
How do I use the Home Monitor?
How can I do my first measurement?
- Open the app
Click on the blue button “new measurement” on top of the screen
Step on the monitor and wait till the three red rings appear
Click on “I’m on the monitor”
Select what you are wearing today
Confirm by clicking on “That’s me”
My measurement failed. I got the message "oops, someting went wrong there". What do I have to do?
Sometimes it looks like your measurement failed. In this case your measurement is saved but the app was unable to go bach at the dashboard. Log out and log in again to see your measurement under 'past progress'.
Where can I buy the Home Monitor ?
You can buy our Home Monitor in our webshop via your Health provider.
The Home Monitor seems a bit expensive. Can I get discount ?
The Home Monitor is an advanced device with very fast and reliable bluetooth. Health providers that work with Sinque can arrange a discount for you.
I am 180 kilograms (or more) . Can I use the Home Monitor ?
Unfortunately no. Our current Home Monitor has a maximum load of 180 kilograms.
I received the Home Monitor. Where do I start ?
The Home Monitor is delivered with a two page instruction. In case this isn't in your package please contact us. We will send it to you.
I am using the Home Monitor. It is not working
The Home Monitor needs 4 AAA batteries. Please read the two page instruction to learn how to do this. In case adding batteries doesn't solve the problem, please contact us. We will help you.
I am using the Home Monitor. It doesn't seem to show reliable numbers
The Home Monitor needs a solid underground. Please don't place it on a carpet or carpeting. In case this doesn't solve your problem please contact us.
I performed a wrong measurement. Is it possible to remove this?
It is possible to remove a measurement. Go to "Past progress", click on the little x next to your measurement you want to delete. Confirm your deleting by clicking on Yes. Your measurment is deleted.
My measurement failed. I got the message " Scale is not in range. Please try again!" How is this possible?
Make sure your bluetooth is connected and you have an internetconnection. Step on the scale after the three red squares appear. Only then the scale can complete a measurement.
I did a measurement. Can I see the weight?
Yes you can see the weight if you want to. Go to "See past progress". There you can see your past measurements and their value.
How long will it take to receive my Sinque monitor?
(for BENELUX) If you order before 21:00, you will receive the monitor the next day (except for the islands).
I am not satisfied about the monitor. can i return it?
Yes. You can return it and get your money back. We would very much appreciate it to hear why you didn't like the product, so we can learn from it. please let us know!
How can I return the monitor?
Send an e-mail to email@example.com(?) with your request and you will receive a return-label. Put this label on top of the old label and hand it in at a DHL servicepoint in your neighbourhood. This is completely free.
What are the shippingcosts ?
Shipping is free (to BENELUX)
The monitor I received was damaged what should I do?
Send an e-mail to firstname.lastname@example.org(?) with your request and you will receive a return-label. put this label on top of the old label and hand it in at a DHL servicepoint in your neighbourhood. This is completely free.
What is the onboarding?
The first two weeks of using Sinque the weight trend isn’t shown. First Sinque learns your weight flucuations.
How many times do I need to step on the monitor during the onboarding ?
During onboarding it is important to step on the Home Monitor each day. More than once a day is even better. The more information Sinque collects, the better Sinque gets to know your weight trend and the better Sinque can predict your future weight trend.
Why is the onboarding important?
Do I have to step every day on the monitor when I finished the onboarding process?
Yes, to get a correct weight trend prediction it's important to step on the monitor every day, even after the onboarding process.
I couldn't weight myself for a couple of days during the onboarding process? Do I have to start over again?
When can I see my weight trend?
You can see your weight trend on day 15 providing there are sufficient weighings. When you open the app, the Sinque Dial will tell you if you will gain, lose or maintain weight.
I finished the onboarding but I can't see my weight trend.
Sometimes there are insufficient measurements after the two weeks so that you cannot see your weight trend yet. That's okay. Some more measurements are needed. You can just do these more measurements.
I can't see the Sinque Dial. What am I doing wrong?
During the first 15 days onboarding there is not enough weight information to show the Sinque dial. Starting from dasy 15 the dial will be visible after enough measurements are done.
Working with professional
Can I use Sinque stand-alone or do I need to work together with a health professional.
You can buy the Home Monitor and use Sinque stand-alone. Although we strongly recommend you to use Sinque together with a (Health) professional to avoid only achieving short term gains and to and achieve better and more durable results.
Can my healthprofessional see my progress?
Your health professional can't see your progress.Only after you signed a separate agreement your profess information will be shared with your Health professional.
Can my health professional see my personal information?
Is there a list of professionals who work with Sinque?
Please contact us.
What is Sinque ?
Sinque is a stressfree sulution fort he monitoring of your health : Your weight.
Who are we ?
Supported by a senior and high performance team, Sinque was founded by a medical doctor Renato Romani to increase weight loss programs adherence and retantion. Learn more about the people who founded Sinque.
Please visit their website: www.easyway2health.com
Who has access to the information about my progress ?
Who can see my contact details ?
Your contact details are stored at a different location than your weight trend data. We treat your contact details with the greatest care. Find more infomation about this in our privacy statement at www.sinque.co/terms-conditions
In which countries is Sinque active
Sinque is active in Brazil, the USA, Great Britain, the Netherlands and Belgium.
What are weight fluctuations ?
Your weight fluctuates over a day, a week and a month. Your physiology and so your weight reacts for example to diets and to exercise routines.
How are they implemented in Sinque ?
Using our scales Sinque measures your weight on a regular base. With these weightdata collected, our solution based on the initial profile of the user tries to find the pattern within this weight trend using Artificial Intelligence.
Why does Sinque need to know my weight fluctuations
Sinque has an artificial intelligence process that learns with your natural weight fluctuations' pattern to forecast your weigh range two weeks in the future.
What is Sinque natural weekly weight range?
Sinque learns your natural weekly weight range using an artificial intelligent process by adding four weight measures in different days on the week. It needs two weeks of data to learn which is your real weekly weight range. Therefore, Sinque is able to compare the patterns of your weight fluctuation to forecast the behavior of you weight range two weeks in the future.
What is my weight range trend?
Your weight range trend reveals if you will lose, maintain our gain weigt in the next two week. It shows which direction your weight range is developing at a certain moment in time maintaining your current lifestyle.
What does my weight trend tell me?
Your weight trend tells you in wich direction your weight range will develop two weeks in the future.
How is my weight range trend predicted?
Our algorithm uses the medical science and artificial intelligence to compare you weekly weight oscillation to forecast your weight range trend two wqeeks in the future.
Why does it take so long to predict my future weight trend?
In order to predict your future weight trend our algorithm first Sinque algorithm needs to learn with your natural weight fluctuations. Therefore, Sinque needs two weeks with four weight measurements in different days to forecast your future weight range trend.
Is it possible to use Sinque for free ?
Yes! You can use Sinque for free. You can buy on of our designed numberless weight monitors or use any scale to manually insert your weight in our app. Because every Sinque member below to a group, you can choose a group that could be INDIVIDUAL group in you language.
Is it possible to use Sinque app without Sinque Home Monitor ?
Yes! Sinque also offer Scally™ to office buildings and other large traffic areas, and you can use it for free connecting with your app. Also, you can insert your numbers manually in our app.
I experience problems while paying in the webshop. My bank is ING
Unfortunately payments via ING Bank combined with Ziggo Secure browsing doesn't work. This can be solved by using another browser for this specific payment. ING and Ziggo are working on this problem.
What is a "For You" message?
You find the "For you" messages in the top left corner in the app. (The light bulb).
Who sends these "For You" messages?
Are these "For You" messages only send to me?
For your peace of mind :